Top 5 Trends for Driving Business Results through By George Wellock, Senior Management Consultant Improved customer experiences, enhanced supply chain efficiency and greater employee retention are some of the many benefits behind five trends for driving more business results through a common tool called “process mapping.” An investment in process mapping provides a visual story of a company’s daily operations that delivers benefits on multiple levels and paves the way to stay ahead of the competition. Consider the following trends: Trend 1: Improve customer interaction by streamlining CRM workflows Want to simplify how employees interact with customers more consistently and provide the same experiences time after time? Many companies are developing workflow configurations in their CRM systems to do just that. Using process mapping techniques, these critical processes are standardized and simplified using CRM best practices and provide a visual tool that results in improved... MORE |
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Problem Solved: Inefficient ERP Summary of Results: Pragmatek partnered with Tennant Company to create scalable business processes and systems that realized a 20% improvement in revenue per employee and a 13% reduction in SG&A expenses. Download a copy of this case study. |
